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1.
Enrollment:
Fill
in the
application
form Book Online or
post or
fax it
to the
address
mentioned
below.
Minimum booking price is 300,00 €. We kindly ask you to deposit
10%
of the
total
amount
at the
time of
registration.
After
having
received
the application
and deposit,
we will
send the
confirmation
of enrollment
and the
invoice.
The welcome
pack with
extra
information
and the address
of your
accommodation
will be
sent after
you have
settled
the remaining
balance.
The invoice
or the total amount must be
paid in
full 4
weeks
before
your departure.
2. Terms of Payment:
- By cheque: make cheques payable to the address found below on this page.
- By bank transfer: the relevant account number will be included on the invoice you receive. Please send us a copy of the transfer order - you must pay all the necessary bank fees.
- By credit card: together with the booking form please send us your authorization with all details (name of the credit card company - card number - expiry date - signature). We charge 2% of the total amount for credit card payment expenses.
3. Re-booking:
Up to
31 days
before
departure
we will
try our best to consider all your wishes and changes with respect to dates, accommodation, etc. Should you decide after signing the travel contract with us, to take a different course or tour to the one mentioned in the contract, or should some other suitable person take it instead of you, we unfortunatelly have to charge you 50 Euro for any changes made.
Afterwards
we will
do our
utmost
but wont
guarantee
the fulfilment
of the
request
made since
extra
costs
may incur.
The rebooking
charge
may also
exceed
75 €.
3.
Cancellation:
You
may cancel
your enrollment
at any
time prior
to the
commencement
of your
course.
However,
you will
be charged
the following cancellation
fees:
- cancellation
up to
30 days
before
course
commencement:
30% of
total
fees
-
cancellation
between
22 and
29 days
before
commencement:
40% of
total
fees
- cancellation
between
15 and
21 days
before
commencement:
50% of
total
fees
- cancellation
between
7 and
14 days
before
commencement:
60% of
total
fees
-
cancellation
between
1 and
6 days
before
commencement:
70% of
total
fees
Thereafter,
70%
of the
total
fee is
required.
For a no-show or after the departure,
no refund
will be
made.
If
you prefer,
you can
take insurance
against the
cancellation
fee, which
is 2%
of
the total
amount. This amount must be paid with the deposit. The registration fee for the visa documents is not refundable under any circumstances.
In the
unlikely
event
of us
being
forced
to cancel,
all fees
will be
refunded.
4.
Insurance:
Neither
agent,
operator
nor the
schools
will be
held responsible
in any
way for
any accident,
illness,
loss of
personal
effects
or change
in personal
circumstances
arising
at any
time prior
to or
during
the course.
We therefore
strongly
recommend
our personal
travel
insurance.
5. Lack of Service:
Objections regarding the services indicated in the travel contract are to be reported immediately so that a promt solution can be found. Should a person fail to report such a shortfall and should Sprachcaffe Cuba Travel get no opportunity to remedy this problem, no reductions or refunds will be given.
Head
Office
&
Reservation
Center
SPRACHCAFFE Reisen GmbH
Gartenstr. 6
60594 Frankfurt am Main - Germany
Phone: (069) 61 09 120
Fax: (069) 6 03 13 95
HRB 25400 Frankfurt/M |
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